As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers
Job Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
The Customer Banking Specialist will have in-depth conversations with customers to support their overall banking needs and complete Financial Health Checks.
This role involves educating customers on in-branch technology and digital banking options while championing processes and a risk-adverse culture.
Matching Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
Skills & Requirements
Must-have
Exceptional customer service experience
Excellent communication skills
Ability to articulate financial terms clearly
Support account enquiries and credit applications
Work in a busy retail environment
Drive risk-adverse culture
Nice-to-have
Genuine interest in banking career
Problem solving and solution providing
Educate customers on digital banking
Ability to ask questions and find solutions
Integrity and customer centric approach
Key Requirements
Experience in financial services, retail or hospitality
Ability to work predetermined roster hours
Part time availability: 12.00pm - 4.00pm Monday to Friday