Customer Success Manager - French Speaking

Workday

Warsaw, Poland
Base: zł188,400 pln - zł282,600 pln; bonus/equity:...
Hybrid (50% remote, 50% in-office)
3-5+ years customer facing services role
Fluency in french and english languages
1+ years project management with workday hcm payroll or financials
Workday is seeking a French-speaking Customer Success Manager in Warsaw, Poland, to ensure customer satisfaction and success through effective relationship management and support of Workday's products. The role involves coordinating communication between customers and internal teams, developing success plans, and promoting customer adoption of solutions

Job Summary

  • The Customer Success Manager acts as the liaison between Professional Services and Production teams to ensure enterprise-level support for Workday products.
  • This role involves developing success plans that outline critical success factors and metrics while driving resolution on raised customer concerns.
  • Workday offers a flexible work approach requiring at least half of the time to be spent in-office or in the field with customers.

Matching Summary

Match Score: 85

Workday is seeking a French-speaking Customer Success Manager in Warsaw, Poland, to ensure customer satisfaction and success through effective relationship management and support of Workday's products. The role involves coordinating communication between customers and internal teams, developing success plans, and promoting customer adoption of solutions.

Salary

Base: zł188,400 PLN - zł282,600 PLN; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package including flexible work options

Skills & Requirements

Must-have

  • 3-5+ years customer facing services role
  • Fluency in French and English languages
  • 1+ years project management with Workday HCM Payroll or Financials
  • Experience resolving issues at executive levels
  • Ability to chair meetings with executive leadership

Nice-to-have

  • Functional domain expertise with Financials
  • Experience in complex software or SaaS environment
  • Track record building relationships with executives
  • Account management and adoption planning experience
  • Business or Technical degree preferred

Key Requirements

  • Bachelor degree or equivalent work experience
  • Warsaw based only location requirement
  • Ability to travel up to 15%

Work Rights

Not specified

Tailored Resume

Cover Letter