Not specified; benefits: 26 weeks pyid pyrental le...
Not specified (assumed hybrid based on company culture)
Knowledge of telco technologies
Troubleshoot using osi model
Clear and confident communication skills
The Assurance Technical Support Officer at Aussie Broadband involves managing frontline diagnostics for voice and network services with a focus on customer satisfaction. The ideal candidate should possess strong organizational skills, a proactive problem-solving approach, and a willingness to learn about telco technologies. The role offers a supportive culture with numerous employee benefits, including flexible working arrangements and extensive parental leave
Job Summary
The role involves managing frontline diagnostics across voice and network services while resolving faults in line with SLAs.
Candidates must possess strong organization skills and the ability to troubleshoot technical issues using the OSI model.
The company offers extensive benefits including 26 weeks paid parental leave, discounted internet, and a Fitness Passport.
Matching Summary
Match Score: 85
The Assurance Technical Support Officer at Aussie Broadband involves managing frontline diagnostics for voice and network services with a focus on customer satisfaction. The ideal candidate should possess strong organizational skills, a proactive problem-solving approach, and a willingness to learn about telco technologies. The role offers a supportive culture with numerous employee benefits, including flexible working arrangements and extensive parental leave.
Salary
Not specified; Benefits: 26 weeks paid parental leave; Discounts: Internet up to $109/month, 20% off mobile services
Skills & Requirements
Must-have
Knowledge of telco technologies
Troubleshoot using OSI model
Clear and confident communication skills
Nice-to-have
Proactive approach to problem-solving
Willingness to learn quickly
Collaborative team player
Key Requirements
CCNA, NSE4, or CompTIA A+ certification preferred
Experience with Hosted PABX, MPLS, Cisco, FortiGate