Contract Officer, Customer Contact Centre (12 Months Contract)
Prudential Assurance UK
2 years experience in insurance or financial industry
Iiqe 1, 3, 5 certification required
Proficient in ms office applications
The role involves acting as a service professional to provide best-in-class customer service via outbound calls regarding life and health insurance products
Job Summary
The role involves acting as a service professional to provide best-in-class customer service via outbound calls regarding life and health insurance products.
Candidates must handle customer enquiries, resolve dissatisfaction, and ensure all actions are recorded in compliance with internal procedures.
Prudential Assurance UK fosters a culture where diversity is celebrated and employees are supported to connect, grow, and succeed.
Matching Summary
The role involves acting as a service professional to provide best-in-class customer service via outbound calls regarding life and health insurance products.
Skills & Requirements
Must-have
2 years experience in insurance or financial industry
IIQE 1, 3, 5 certification required
Proficient in MS Office applications
Fluent in English and Chinese including Mandarin
Nice-to-have
Ability to adapt to changes under pressure
Strong analytical and problem-solving skills
Empathy and tactful service skills
Experience working with diverse backgrounds
Key Requirements
Minimum 2 years customer/sales service experience
IIQE 1, 3, 5 certifications mandatory
Bilingual proficiency in English and Chinese (Mandarin)