International Service Delivery Manager (toxicology Customer Operations)

Abbott

Abingdon, United Kingdom
Fully remote
International customer experience
Manage international collection partners
International collection protocols
Lead the UAE service delivery team, fostering a high‑performance, customer‑focused culture

Job Summary

  • Lead the UAE service delivery team, fostering a high‑performance, customer‑focused culture.
  • Own the end‑to‑end international customer experience across the Maritime and Aviation sectors.
  • Build and manage relationships with international collection partners, including onboarding, training and performance management.

Matching Summary

Lead the UAE service delivery team, fostering a high‑performance, customer‑focused culture.

Skills & Requirements

Must-have

  • International customer experience
  • Manage international collection partners
  • International collection protocols
  • International service delivery
  • Product and sample import/export

Nice-to-have

  • Customer-focused culture
  • Customer-first mindset
  • Continuous improvement
  • Resilience and adaptability

Key Requirements

  • Degree-level education or equivalent experience
  • Proven experience leading international customer service or operations teams
  • Experience managing third-party providers and global partnerships
  • Strong capability to lead remote, multicultural teams
  • Knowledge of international compliance and service delivery standards

Work Rights

Not specified

Tailored Resume

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