EōS Fitness is seeking a dynamic and highly organized Member Experience Manager to support members and guests by delivering best-in-class service
Job Summary
EōS Fitness is seeking a dynamic and highly organized Member Experience Manager to support members and guests by delivering best-in-class service.
This individual will be responsible for delivering exceptional customer service, addressing member concerns, resolving billing issues, and responding to member feedback.
Benefits include free membership, discounted services, employee referral program, daily pay, competitive pay with vacation/holiday/sick pay, health benefits, and 401(k) with matching.
Matching Summary
EōS Fitness is seeking a dynamic and highly organized Member Experience Manager to support members and guests by delivering best-in-class service.
Salary
$16—$18 USD
Skills & Requirements
Must-have
Deliver best-in-class service
Address member concerns
Resolve billing issues
Train front desk staff
Maintain facility cleanliness
Embody company core values
Nice-to-have
Dynamic and highly organized
Solution-oriented mindset
Inspire team to uphold culture
Key Requirements
Proven experience in customer service or front-line leadership
Proficiency with fitness management software
Knowledge of fitness industry operations
Must pass background check
Obtain CPR certification within 30 days
Attend EōS Ethos and Customer Service Training within 30 days