Senior Team Leader (voice)

Cloudmed

Multiple Locations
Managing day-to-day team activities
Motivating team to achieve goals
Developing and implementing timelines
Managing the day-to-day activities of the team, motivating them to achieve organizational goals, and developing timelines to achieve targets

Job Summary

  • Managing the day-to-day activities of the team, motivating them to achieve organizational goals, and developing timelines to achieve targets.
  • Conducting training to maximize team potential, empowering members with skills to improve confidence, product knowledge, and communication.
  • Cloudmed offers a competitive total rewards package, including variable incentives, medical plan from day 1 with free dependents, life insurance, and paid time-off benefits.

Matching Summary

Managing the day-to-day activities of the team, motivating them to achieve organizational goals, and developing timelines to achieve targets.

Skills & Requirements

Must-have

  • Managing day-to-day team activities
  • Motivating team to achieve goals
  • Developing and implementing timelines
  • Conducting performance reviews
  • Creating a pleasant working environment

Nice-to-have

  • Inspiring team members
  • Maximizing team potential
  • Improving confidence and skills
  • Contributing to company growth

Key Requirements

  • 3+ years leadership experience in BPO Healthcare
  • Experience as Senior Team Lead in BPO
  • Knowledge of ASA, CSAT, AHT
  • Bachelor’s degree required
  • Excellent people management skills
  • Excellent communication skills
  • Demonstrable analytical skillset

Work Rights

Not specified

Tailored Resume

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