It Service Desk Analyst

Healthcare Australia

Shellharbour, Australia
On-site
Level 1 it support
Microsoft 365
Windows os
Deliver timely and effective Level 1 support aligned to SLA targets

Job Summary

  • Deliver timely and effective Level 1 support aligned to SLA targets.
  • Provide a consistent and professional user experience.
  • You’ll bring your passion for technology and be rewarded with: Hybrid work arrangement 7% discount on BUPA Private Health Insurance Extra leave benefits, including a day off for your birthday Salary packaging and novated leasing options through SmartGroup.

Matching Summary

Deliver timely and effective Level 1 support aligned to SLA targets.

Skills & Requirements

Must-have

  • Level 1 IT support
  • Microsoft 365
  • Windows OS
  • basic networking
  • customer service orientation
  • problem-solving mindset

Nice-to-have

  • proactive approach
  • positive attitude
  • continuous improvement
  • passion for technology

Key Requirements

  • 1–3 years’ experience in IT support
  • ITIL practices exposure
  • relevant IT qualification
  • ITIL Foundation certification is a plus

Work Rights

Not specified

Tailored Resume

Cover Letter