Customer Success Manager, Enterprise

Stripe

Chicago, IL, United States
On-site
4+ years enterprise relationship management experience
Strong analytical skills and data navigation
Proven track record in technical account management
Stripe is seeking a motivated professional to manage a book of enterprise customers and drive their success through proactive workshops and business reviews

Job Summary

  • Stripe is seeking a motivated professional to manage a book of enterprise customers and drive their success through proactive workshops and business reviews.
  • The role requires partnering with account executives and technical teams to optimize retention, growth, and product adoption for large-scale clients.
  • Candidates must demonstrate strong executive presence and the ability to advocate for customer needs across internal stakeholders including Product and Engineering.

Matching Summary

Stripe is seeking a motivated professional to manage a book of enterprise customers and drive their success through proactive workshops and business reviews.

Skills & Requirements

Must-have

  • 4+ years enterprise relationship management experience
  • Strong analytical skills and data navigation
  • Proven track record in technical account management
  • Experience managing complex global organizations
  • Executive presence and presentation skills

Nice-to-have

  • Consulting or pre-sales background
  • History of achieving sales targets
  • Ability to navigate rapidly changing environments
  • Willingness to tackle tasks independently

Key Requirements

  • 4+ years client-facing experience
  • Track record leading technical conversations
  • Experience with large complex projects
  • History of handling difficult customer situations

Work Rights

Not specified

Tailored Resume

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