Identity & Access Management Operations Analyst

MUFG

Base: $85k - $109k; bonus/equity: discretionary pe...
Fully remote
Access provisioning and deprovisioning
Troubleshoot access issues and discrepancies
Manage ticketing system queue
The IAM Analyst will be responsible for executing access provisioning and deprovisioning, troubleshooting various access issues, and managing a ticketing system queue to meet SLAs

Job Summary

  • The IAM Analyst will be responsible for executing access provisioning and deprovisioning, troubleshooting various access issues, and managing a ticketing system queue to meet SLAs.
  • The role requires expert knowledge in operating systems like Windows, Exchange, Active Directory, SQL, and ServiceNow, along with strong communication and multitasking abilities.
  • MUFG offers a competitive Total Rewards program including health benefits, retirement plans, educational assistance, and paid time off, with a hybrid work model of 4 days onsite and 1 day remote.

Matching Summary

The IAM Analyst will be responsible for executing access provisioning and deprovisioning, troubleshooting various access issues, and managing a ticketing system queue to meet SLAs.

Salary

Base: $85k - $109k; Bonus/Equity: Discretionary performance-based bonus and/or incentive compensation; Benefits: Comprehensive health and wellness benefits, retirement plans, educational assistance, and training programs

Skills & Requirements

Must-have

  • Access provisioning and deprovisioning
  • Troubleshoot access issues and discrepancies
  • Manage ticketing system queue
  • Active Directory (AD) knowledge
  • Microsoft Exchange knowledge
  • Server and desktop operating systems expertise

Nice-to-have

  • Collaborative team environment
  • Self-driven and proactive mindset
  • Convey technical information in simple language
  • Continuous improvement contributions

Key Requirements

  • Bachelor's Degree or compensating experience
  • Three to five years of queue management experience
  • Ability to learn new procedures

Work Rights

Not specified

Tailored Resume

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