Crm & Sfe Specialist

Merck & Co., Inc.

Hybrid
Veeva crm administration experience
Salesforce marketing cloud expertise
Sales force effectiveness (sfe) governance
Merck & Co., Inc. is seeking a CRM & SFE Specialist to oversee the CRM and Sales Force Effectiveness (SFE) capabilities, ensuring system reliability, data quality, and user adoption. The role requires expertise in Veeva CRM, Salesforce, and related systems, focusing on continuous improvement and effective commercial execution

Job Summary

  • The specialist owns the CRM and Sales Force Effectiveness capability, ensuring system reliability and high-value usage across markets.
  • This hands-on role requires deep expertise in Veeva CRM, Salesforce, and Salesforce Marketing Cloud to support omnichannel engagement.
  • The position acts as the local Subject Matter Expert, bridging business needs with IT to manage change requests and service delivery.

Matching Summary

Match Score: 85

Merck & Co., Inc. is seeking a CRM & SFE Specialist to oversee the CRM and Sales Force Effectiveness (SFE) capabilities, ensuring system reliability, data quality, and user adoption. The role requires expertise in Veeva CRM, Salesforce, and related systems, focusing on continuous improvement and effective commercial execution.

Skills & Requirements

Must-have

  • Veeva CRM administration experience
  • Salesforce Marketing Cloud expertise
  • Sales Force Effectiveness (SFE) governance
  • Omnichannel engagement execution
  • Data quality and compliance management

Nice-to-have

  • Coaching mindset for user adoption
  • Analytical continuous improvement focus
  • Experience with multi-country stakeholders
  • Strong stakeholder relationship management

Key Requirements

  • Degree in Business, Marketing, IT, or Data Analytics
  • Proven experience in CRM administration (Salesforce or Veeva)
  • Exposure to data governance and system releases

Work Rights

Not specified

Tailored Resume

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