Technical Field Support Manager, Ksea

KONE Macedonia

Multiple Locations
**
Technical support for installation and commissioning
Resolve technical issues
Ensure product compliance with safety and quality
** KONE Macedonia is seeking a Technical Field Support Manager to provide technical support during the installation and commissioning of their products. The role involves resolving technical issues, providing training, and ensuring compliance with safety, quality, and process requirements while working collaboratively with various teams. **

Job Summary

  • Provide remote and on-site technical support for installation issues, including digital, PFI, software, and BIM related matters.
  • Develop installation methods and troubleshooting tools, and train local trainers and employees during site visits or scheduled sessions.
  • Lead, direct, evaluate, and develop a team of technical field support engineers, setting and reporting on appropriate KPIs.

Matching Summary

Match Score: 75

** KONE Macedonia is seeking a Technical Field Support Manager to provide technical support during the installation and commissioning of their products. The role involves resolving technical issues, providing training, and ensuring compliance with safety, quality, and process requirements while working collaboratively with various teams. **

Skills & Requirements

Must-have

  • Technical support for installation and commissioning
  • Resolve technical issues
  • Ensure product compliance with safety and quality
  • Provide training to local employees
  • Create quality reports and identify corrective actions
  • Adhere to KONE safety requirements

Nice-to-have

  • Holistic product knowledge
  • Business-oriented mindset
  • Collaborative working culture
  • Environmental sustainability focus

Key Requirements

  • Bachelor’s degree in Engineering or relevant field
  • Fluent in English and other SEA languages
  • Flexible to travel
  • Knowledge of KONE and/or non-KONE products
  • Prior commercial business experience
  • Prior experience in manufacturing, process, or engineering functions

Work Rights

Not specified

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