Guest Experience Agent

Four Seasons Hotels & Resorts

Venice, Italy
Guest interaction across multiple channels
Personalized guest recommendations
Handling guest requests and reservations
The Guest Experience Agent plays a vital role in delivering highly personalized, seamless, and emotionally engaging service throughout every stage of the guest journey

Job Summary

  • The Guest Experience Agent plays a vital role in delivering highly personalized, seamless, and emotionally engaging service throughout every stage of the guest journey.
  • You will be responsible for welcoming guests, providing room escorting, and delivering a clear and engaging presentation of services.
  • Four Seasons offers a competitive salary, wages, and a comprehensive benefits package, excellent training and development opportunities, employee discounts, complimentary dry cleaning for uniforms, and complimentary employee meals.

Matching Summary

The Guest Experience Agent plays a vital role in delivering highly personalized, seamless, and emotionally engaging service throughout every stage of the guest journey.

Skills & Requirements

Must-have

  • Guest interaction across multiple channels
  • Personalized guest recommendations
  • Handling guest requests and reservations
  • Service recovery efforts
  • Luxury hotel experience

Nice-to-have

  • Warm and attentive host
  • Genuine connections with guests
  • Cross-cultural sensitivity
  • Passion for memorable experiences

Key Requirements

  • 1+ years of luxury hospitality experience
  • Ability to support luggage handling
  • Fluency in English and Italian
  • Legal right to work in Italy

Work Rights

Legal right to work in Italy

Tailored Resume

Cover Letter