Senior Audience Support, Firefly

ADOBE

San Francisco, United States
Base: $94,100 - $172,700 annually (us); base: $119...
Hybrid
Adobe firefly creation experience
Active creator community presence
Public product conversations
This role ensures Adobe users on social media feel seen, heard, and supported by answering product questions in real time and clarifying confusion

Job Summary

  • This role ensures Adobe users on social media feel seen, heard, and supported by answering product questions in real time and clarifying confusion.
  • Audience Support Specialists are working creators who understand real workflows and speak to users with clarity and credibility on social media.
  • The role strengthens the connection between external creator communities and internal collaborators through insight, pattern recognition, and thoughtful engagement.

Matching Summary

This role ensures Adobe users on social media feel seen, heard, and supported by answering product questions in real time and clarifying confusion.

Salary

Base: $94,100 - $172,700 annually (US); Base: $119,300 - $172,700 annually (California); Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Adobe Firefly creation experience
  • Active creator community presence
  • Public product conversations
  • Translate complex workflows
  • Troubleshoot publicly with judgment
  • Surface community feedback

Nice-to-have

  • Authentic creator perspective
  • Enterprise community mechanics
  • Develop community management skills
  • Curiosity for evolving tools

Key Requirements

  • 7+ years excellent judgment in public conversations
  • Comfort operating in fast-paced environments
  • Ability to communicate clearly and empathetically
  • Experience engaging publicly for a brand or product community

Work Rights

Not specified

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