Tier 2 Support Lead

Raytheon Australia

Warminster, Wiltshire, United Kingdom
Hybrid
Tier 2 technical support experience
Experience with servicedesk plus
Strong knowledge of itil4 practices
Raytheon Australia is seeking a Tier 2 Support Lead for its OMNIA® Training team in Warminster, UK. The role involves leading the second-line support team, ensuring effective incident management, and collaborating with multi-disciplinary teams to enhance training for the British Army

Job Summary

  • You will be part of a high-impact, collaborative environment, where we expect everyone to live the values and standards of the British Army.
  • This position requires a customer first mindset, strong stakeholder engagement skills, and the ability to work in a multidisciplinary engineering team.
  • You will join at a unique time, where you can join in shaping this team and be rewarded with ongoing development opportunities.

Matching Summary

Match Score: 85

Raytheon Australia is seeking a Tier 2 Support Lead for its OMNIA® Training team in Warminster, UK. The role involves leading the second-line support team, ensuring effective incident management, and collaborating with multi-disciplinary teams to enhance training for the British Army.

Skills & Requirements

Must-have

  • Tier 2 technical support experience
  • Experience with ServiceDesk Plus
  • Strong knowledge of ITIL4 practices

Nice-to-have

  • Experience with containerization technologies
  • Strong stakeholder communication skills
  • Understanding of DevOps practices

Key Requirements

  • Proven experience in Tier 2 support
  • ITIL certification required
  • Eligible for UK Security Clearance

Work Rights

Not specified

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