Customer Support Representative (australia)

Openspace

Australia
Base: $53,000 to $70,000; bonus/equity: equity awa...
On-site
2+ years direct customer facing experience
2+ years saas environment experience
Strong troubleshooting and multi-tasking skills
OpenSpace is seeking a Customer Support Representative in Australia to provide exceptional front-line support for their customers. The ideal candidate should have at least two years of experience in a customer-facing role within a SaaS environment and possess strong organizational and communication skills

Job Summary

  • This role offers a unique opportunity to join a rapidly growing company building a world-class community of next-generation construction leaders.
  • You will be responsible for accurately answering product questions, resolving inquiries, and maintaining high levels of customer satisfaction in every interaction.
  • The position includes analyzing key user metrics to drive improvements and collaborating with cross-functional peers on user-impacting issues.

Matching Summary

Match Score: 80

OpenSpace is seeking a Customer Support Representative in Australia to provide exceptional front-line support for their customers. The ideal candidate should have at least two years of experience in a customer-facing role within a SaaS environment and possess strong organizational and communication skills.

Salary

Base: $53,000 to $70,000; Bonus/Equity: Equity awards included; Benefits: Paid time off, 401(k), flexible time off, paid parental leave

Skills & Requirements

Must-have

  • 2+ years direct customer facing experience
  • 2+ years SaaS environment experience
  • Strong troubleshooting and multi-tasking skills

Nice-to-have

  • Experience with construction software or industry
  • Positive attitude and working relationship
  • Ability to explain complicated things simply

Key Requirements

  • 2+ years exp in technically complex product support
  • 2+ years exp in SaaS environment
  • Highly organized with strong troubleshooting skills

Work Rights

Not specified

Tailored Resume

Cover Letter