Senior Workforce Planning Analyst (work From Home)

HCSC

Base: $55,900.00 - $123,500.00; bonus/equity: annu...
Fully remote
Workforce management software
Scheduling recommendations
Performance tracking
HCSC is seeking a Senior Workforce Planning Analyst to support workforce planning activities for its contact center operations, primarily through data analysis and scheduling recommendations. The ideal candidate should have relevant experience in workforce management and strong analytical skills, with a focus on professional development within a supportive company culture

Job Summary

  • This position is responsible for workforce planning activities for large locations or line of business for contact center operations.
  • Supporting the annual budget planning process, coordinating workload forecasting and capacity planning activities, including those related to suppliers.
  • At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work.

Matching Summary

Match Score: 85

HCSC is seeking a Senior Workforce Planning Analyst to support workforce planning activities for its contact center operations, primarily through data analysis and scheduling recommendations. The ideal candidate should have relevant experience in workforce management and strong analytical skills, with a focus on professional development within a supportive company culture.

Salary

Base: $55,900.00 - $123,500.00; Bonus/Equity: annual incentive bonus plan; Benefits: health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives

Skills & Requirements

Must-have

  • Workforce Management software
  • scheduling recommendations
  • performance tracking
  • reporting
  • real time monitoring
  • resource utilization

Nice-to-have

  • NICE IEX and Aceyus
  • workforce forecasting models
  • executive reporting dashboards
  • present data to senior leadership
  • interpersonal skills
  • organizational skills

Key Requirements

  • Bachelor degree and 2 years of experience
  • 6 years of experience
  • Workforce Management software experience
  • Analytical and problem solving skills
  • Clear and concise written and verbal communication skills
  • PC experience to include Word, Excel, and PowerPoint

Work Rights

Not specified

Tailored Resume

Cover Letter