Servicing Oversight Administrator

Quilter

England, United Kingdom
Fully remote
Adherence to qfp processes
Monitor daily servicing alerts
Manage adviser responses
The Servicing Oversight Team is responsible for overseeing the provision of ongoing servicing across Quilter Financial Planning through Continuous and Regular Monitoring

Job Summary

  • The Servicing Oversight Team is responsible for overseeing the provision of ongoing servicing across Quilter Financial Planning through Continuous and Regular Monitoring.
  • Key responsibilities include monitoring daily servicing alerts, managing adviser responses, reviewing tasks, and investigating anomalies to ensure adherence to processes.
  • The role requires a broad understanding of financial planning markets, excellent organisational skills, a strong eye for detail, and the ability to work collaboratively to deliver exceptional service.

Matching Summary

The Servicing Oversight Team is responsible for overseeing the provision of ongoing servicing across Quilter Financial Planning through Continuous and Regular Monitoring.

Skills & Requirements

Must-have

  • Adherence to QFP processes
  • Monitor daily servicing alerts
  • Manage adviser responses
  • Review and categorise tasks
  • Investigate anomalies or exceptions
  • Manage escalations and hand-offs
  • Records management and audit trail

Nice-to-have

  • Embrace change and initiate new ways
  • Operate efficiently
  • Own decisions and tasks
  • Build on own knowledge
  • Collaborative working

Key Requirements

  • Broad understanding of Financial Planning markets
  • Understanding of Adviser and AR businesses
  • Working knowledge of Excel, Word, PowerPoint

Work Rights

Not specified

Tailored Resume

Cover Letter