Customer Support Agent

Amadeus

Barcelona, Spain
First point of contact for customers
Global distribution systems (gds) familiarity
French-speaking markets focus
Act as the first point of contact for Amadeus customers via phone, e-service, and/or other media for support-related requests to Amadeus’ local products, services, and solutions, with a dedicated focus on achieving effective first contact resolution within the French-speaking markets

Job Summary

  • Act as the first point of contact for Amadeus customers via phone, e-service, and/or other media for support-related requests to Amadeus’ local products, services, and solutions, with a dedicated focus on achieving effective first contact resolution within the French-speaking markets.
  • As a Customer Support Agent your role will be to provide solutions using full product knowledge and escalate issues when necessary, and log cases accurately in the Amadeus tool for meaningful reports and analysis.
  • Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including bonus, equity, pension plan, travel, life and healthcare insurance, as well as lunch and transport allowance and other benefits.

Matching Summary

Act as the first point of contact for Amadeus customers via phone, e-service, and/or other media for support-related requests to Amadeus’ local products, services, and solutions, with a dedicated focus on achieving effective first contact resolution within the French-speaking markets.

Skills & Requirements

Must-have

  • First point of contact for customers
  • Global Distribution Systems (GDS) familiarity
  • French-speaking markets focus
  • Effective first contact resolution
  • Log cases accurately in Amadeus tool

Nice-to-have

  • Customer-oriented problem solver
  • Overcome communication barriers
  • Italian knowledge beneficial
  • Suggest process improvements

Key Requirements

  • Proficiency in French and English required
  • Previous significant experience in similar positions
  • Experience as a travel agent

Work Rights

Not specified

Tailored Resume

Cover Letter