Support Engineer Manager II, Measurements & Data Science
Amazon
Bengaluru, KA, IN
On-site
5+ years engineering experience
2+ years technical leadership role
Manage teams of support engineers
This role leads a team responsible for ensuring seamless billing experiences for advertisers worldwide while managing systems processing billions in daily transactions
Job Summary
This role leads a team responsible for ensuring seamless billing experiences for advertisers worldwide while managing systems processing billions in daily transactions.
The manager will drive operational excellence by establishing SLAs, leading incident management processes, and implementing proactive monitoring strategies to prevent customer impact.
Candidates are expected to champion the adoption of Generative AI and automation initiatives to transform incident handling and reduce manual toil within the organization.
Matching Summary
This role leads a team responsible for ensuring seamless billing experiences for advertisers worldwide while managing systems processing billions in daily transactions.
Skills & Requirements
Must-have
5+ years engineering experience
2+ years technical leadership role
Manage teams of support engineers
Distributed systems expertise
Incident management and on-call operations
High availability system maintenance
Nice-to-have
Generative AI solution adoption
Global team collaboration across time zones
Data-driven decision making skills
Experience with Agile methodologies
DevOps practices implementation
Strong stakeholder relationship building
Key Requirements
Bachelor's or master's degree in computer science or Engineering
Proven track record of hiring and retaining top talent
Deep knowledge of AWS services and cloud architectures