Mcdonald's Level 1 Addition

Unisys

Bogota, Colombia
On-site
Support hardware and software
User administration
Problem solving skills
Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests

Job Summary

  • Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests.
  • Requests handled include support of hardware, software, client and COTS applications as well as network and user administration.
  • Utilizes problem solving and analytical skills to effectively resolve challenging incidents.

Matching Summary

Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests.

Skills & Requirements

Must-have

  • support hardware and software
  • user administration
  • problem solving skills
  • analytical skills

Nice-to-have

  • support L1 agents
  • ongoing day to day questions

Key Requirements

  • High School Diploma or GED required
  • 1-2 years’ experience

Work Rights

Not specified

Tailored Resume

Cover Letter