Sr Business Process Analyst - Support Knowledge And Ai
Workday
Fully remote
Analyze knowledge usage and trends
Develop process documentation and sops
Integrate knowledge management system
We’re shaping the future of work so teams can reach their potential and focus on what matters most
Job Summary
We’re shaping the future of work so teams can reach their potential and focus on what matters most.
We are seeking a highly skilled, data-driven Business Process Analyst to join our Knowledge Management and Global Support Operations & Enablement teams.
In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.
Matching Summary
We’re shaping the future of work so teams can reach their potential and focus on what matters most.
Skills & Requirements
Must-have
Analyze knowledge usage and trends
Develop process documentation and SOPs
Integrate knowledge management system
Enhance digital AI tools
Leverage data and knowledge frameworks
Nice-to-have
Sun-drenched optimism and drive
Courageous collaborators
Curious minds
Empathy and shared enthusiasm
Key Requirements
8+ years of experience as a Business Process Analyst
5+ years in knowledge management tools and processes
Experience with AI chatbot/automated systems
Bachelor's degree or equivalent experience
2+ years Experience with SQL and data visualization tools