Incident And Escalation Specialist

Airbus Aerostructures S.R.L.

Brasov, Romania
Competitive salary + multiple bonuses (for perform...
Hybrid
Incident and crisis management
Major incident support
Shopfloor focus
The role focuses on operational support for Major Incident Management and Shopfloor Support, including managing critical tickets and coordinating technical teams during outages

Job Summary

  • The role focuses on operational support for Major Incident Management and Shopfloor Support, including managing critical tickets and coordinating technical teams during outages.
  • Responsibilities include monitoring Tailored Device availability, creating Business Impact Reports, and interfacing with the Augsburg team.
  • The company offers a competitive salary, multiple bonuses, private medical insurance, wellness access, a hybrid work policy, and provided transportation in the Brașov area.

Matching Summary

The role focuses on operational support for Major Incident Management and Shopfloor Support, including managing critical tickets and coordinating technical teams during outages.

Salary

Competitive salary and multiple bonuses (for performance, attendance, and holidays); Not specified; Private medical plan and access to wellness

Skills & Requirements

Must-have

  • Incident and crisis management
  • Major Incident Support
  • Shopfloor Focus
  • Stakeholder Information
  • End-User-Computing
  • industrial IT hardware

Nice-to-have

  • Resilience under pressure
  • Clear communication skills
  • Technical understanding

Key Requirements

  • Experience in incident and crisis management
  • Complex IT infrastructure experience
  • Professional experience level

Work Rights

Not specified

Tailored Resume

Cover Letter