Front Office Supervisor, Raffles The Red Sea (saudi National)
Raffles & Fairmont the Red Sea
Umluj, Saudi Arabia
On-site
Supervise receptionists
Ensure staff breaks
Maintain cleanliness of front office areas
The Front Office Supervisor is primarily responsible for supervising all the Receptionists while they are on shift, ensuring all tasks are completed on a daily basis and that the shift runs smoothly
Job Summary
The Front Office Supervisor is primarily responsible for supervising all the Receptionists while they are on shift, ensuring all tasks are completed on a daily basis and that the shift runs smoothly.
Be fully competent in all reception and cashier duties, cover all shifts if required, and liaise with other Departments in regards to special guest requirements.
Monitoring the daily financial goals of the hotel and rooms division, the financial goals of the department, the LQA, TrustYou and Forbes targets on a daily basis.
Matching Summary
The Front Office Supervisor is primarily responsible for supervising all the Receptionists while they are on shift, ensuring all tasks are completed on a daily basis and that the shift runs smoothly.
Skills & Requirements
Must-have
Supervise Receptionists
Ensure staff breaks
Maintain cleanliness of Front Office areas
Handle guest complaints promptly
Meet and greet VIP guests
Coordinate arrivals and departures
Conduct shift handovers
Nice-to-have
Positive attitude
People person
Result driven
Open-minded
Display initiative
Commitment to professional values
Key Requirements
Minimum 1 year supervisory experience in luxury hotel
Experience in pre-Opening is a must
Proficient in English and Arabic
Knowledge of Property Management System and Windows