Lead Csr/teller - Oshtemo, Kalamazoo, Mi - Full Time
Fifth Third Bank
Kalamazoo, MI, United States
Excellent customer service
Extensive cash handling
In-depth knowledge of retail policies
Provide excellent customer service in all interactions and refer customers to the appropriate business partner for a consultative conversation
Job Summary
Provide excellent customer service in all interactions and refer customers to the appropriate business partner for a consultative conversation.
Responsible for the most complex duties of a CSR, exercising considerable independent judgement and accountable for risk by openly exchanging ideas and opinions.
Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.
Matching Summary
Provide excellent customer service in all interactions and refer customers to the appropriate business partner for a consultative conversation.
Skills & Requirements
Must-have
excellent customer service
extensive cash handling
in-depth knowledge of retail policies
maintain a balancing record
act as a leader and resource
Nice-to-have
deepen relationships with customers
take accountability
be respectful & inclusive
act with integrity
flexibility in scheduling
Key Requirements
High school diploma/GED
Requires in-depth knowledge of retail policies and procedures
Ability to interact comfortably and confidently with the public
Ability to take initiative and demonstrate sound judgment