Customer Service Associate- Insurance Voluntary Benefits

Accenture

California, United States
Base: $20.10 to $40.53 depending on location; bonu...
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Minimum 1 year call center experience
Ability to work shifts 7 am to 8 pm
Knowledge of group insurance policies
** Accenture is seeking a Customer Service Associate for Voluntary Benefits to provide technical support and handle customer inquiries via phone and email. The ideal candidate will have experience in a call center environment, ideally within the insurance sector, and strong communication skills. **

Job Summary

  • The role provides call center functional and technical support for a Voluntary Benefits client.
  • Employees must handle complex inquiries via telephone and email while ensuring proper documentation and tracking of incidents.
  • Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage.

Matching Summary

Match Score: 75

** Accenture is seeking a Customer Service Associate for Voluntary Benefits to provide technical support and handle customer inquiries via phone and email. The ideal candidate will have experience in a call center environment, ideally within the insurance sector, and strong communication skills. **

Salary

Base: $20.10 to $40.53 depending on location; Bonus/Equity: Bonus opportunities available; Benefits: Medical, dental, vision, life, long-term disability, 401(k), paid holidays, PTO

Skills & Requirements

Must-have

  • Minimum 1 year call center experience
  • Ability to work shifts 7 am to 8 pm
  • Knowledge of group insurance policies

Nice-to-have

  • Experience in medical or insurance field
  • Bilingual English and Spanish skills
  • Reporting and data analysis experience

Key Requirements

  • Minimum 1 year call center environment experience
  • Shift availability between 7 am and 8 pm
  • US work authorization without future sponsorship

Work Rights

Must have US work authorization

Tailored Resume

Cover Letter