Agilent inspires and supports discoveries that advance the quality of life by providing laboratories worldwide with instruments, services, consumables, applications and expertise
Job Summary
Agilent inspires and supports discoveries that advance the quality of life by providing laboratories worldwide with instruments, services, consumables, applications and expertise.
You will take care of the support service orders where accuracy and responsiveness are key to ensure good service.
The Customer Service Specialist is a key role who will interface with customers and be an active player with our pre- & post sales rep, engineers and other representatives to handle a variety of pre- and post-sales functions.
Matching Summary
Agilent inspires and supports discoveries that advance the quality of life by providing laboratories worldwide with instruments, services, consumables, applications and expertise.
Skills & Requirements
Must-have
support service orders
handle customer queries
closure of service orders
interface with customers
Knowledge of SAP is a must
Excellent Written and Verbal English communication
Nice-to-have
customer service mindset
problem-solving capabilities
Positive attitude to delight customers
Adapts to customer situation & different personalities
solution oriented feedback
Collaboration skills
Key Requirements
Bachelor degree in business administration/equivalent
Minimum of 1-3 years of total experience
Proficient in Microsoft suite (Outlook, Excel, Word, PowerPoint)