Customer Engagement Executive (outbound Service Call)

Manulife

Singapore, Singapore
Hybrid
Conduct outbound welcome calls
Address customer needs
Review policy details
Manulife is seeking a Customer Engagement Executive in Singapore to enhance customer experience through outbound calls, ensuring professionalism and addressing customer needs. The ideal candidate should possess 1-3 years of experience in a customer-centric role, preferably in the insurance industry, and be proficient in English and Mandarin

Job Summary

  • Conduct welcome check-in calls with customers to thank them for their policy purchase, review the policy details, ensure product suitability, and provide administrative support.
  • Deliver a positive and professional customer experience, ensuring service excellence.
  • We’ll empower you to learn and grow the career you want.

Matching Summary

Match Score: 85

Manulife is seeking a Customer Engagement Executive in Singapore to enhance customer experience through outbound calls, ensuring professionalism and addressing customer needs. The ideal candidate should possess 1-3 years of experience in a customer-centric role, preferably in the insurance industry, and be proficient in English and Mandarin.

Skills & Requirements

Must-have

  • Conduct outbound welcome calls
  • Address customer needs
  • Review policy details
  • Ensure product suitability
  • Deliver positive customer experience
  • Resolve customer queries

Nice-to-have

  • Customer-centric mindset
  • Pleasant and cheerful disposition
  • Empowerment for growth
  • Flexible and inclusive environment

Key Requirements

  • 1-3 years of experience
  • Proficiency in English and Mandarin

Work Rights

Not specified

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