Customer Service Delivery Liaison, Dsl

Amazon

Cottbus, Germany
On-site
Contacting customers
Resolving delivery issues
Maintaining customer records
You will be in direct contact with our customers, ensuring that missed deliveries are successfully completed and customer inquiries are handled effectively

Job Summary

  • You will be in direct contact with our customers, ensuring that missed deliveries are successfully completed and customer inquiries are handled effectively.
  • You will work in one of our last-mile delivery stations, communicating with our logistics centers, partners, and customers when they need help or information.
  • You will develop the necessary expertise in both logistics and excellent customer service that sets Amazon apart.

Matching Summary

You will be in direct contact with our customers, ensuring that missed deliveries are successfully completed and customer inquiries are handled effectively.

Skills & Requirements

Must-have

  • Contacting customers
  • Resolving delivery issues
  • Maintaining customer records
  • Adhering to work instructions
  • Protecting customer data
  • On-site work required

Nice-to-have

  • Internal communication support
  • Continuous improvement contributions
  • Team engagement initiatives
  • Understanding supply chains
  • Knowledge of local delivery routes

Key Requirements

  • Must be able to work on-site
  • Daily working hours 11:00-19:15

Work Rights

Not specified

Tailored Resume

Cover Letter