Base: $19,650 - $44,200 usd; bonus/equity: not spe...
Fully remote
Payroll customer service experience
Robust understanding of regulatory requirements
Excellent problem-solving capabilities
RemoteJobsy is seeking an Associate for their Payroll Client Services team to work from Saturday to Wednesday, focusing on providing high-quality payroll support to clients. The role emphasizes customer service, collaboration, and problem-solving in a fully remote environment
Job Summary
Serve as the primary contact for all payroll-related inquiries, offering thorough support through email, live chat, and video calls.
Provide advanced-level support, addressing complex issues and ensuring customer satisfaction is prioritized throughout their journey.
Partner effectively with teams across Customer Experience, Payroll Operations, Benefits, Tax, and Finance to ensure timely and accurate resolutions within strict service level agreements (SLAs).
Matching Summary
Match Score: 85
RemoteJobsy is seeking an Associate for their Payroll Client Services team to work from Saturday to Wednesday, focusing on providing high-quality payroll support to clients. The role emphasizes customer service, collaboration, and problem-solving in a fully remote environment.
Salary
Base: $19,650 - $44,200 USD; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Payroll customer service experience
Robust understanding of regulatory requirements
Excellent problem-solving capabilities
Superior written and verbal communication skills
Experience with Zendesk, Slack, and Notion
Nice-to-have
Keen interest in payroll expertise enhancement
Collaborative team member
Motivated and ambitious
Key Requirements
Experience in a payroll customer service role
Advanced knowledge in specific jurisdictions
Experience with customer support platforms like Zendesk
Experience with collaboration tools such as Slack and Notion