Member Experience Manager

EōS Fitness

Lake Elsinore, CA, US
Base: $19.90 - $21.90 usd; bonus/equity: not speci...
On-site
Proven customer service experience
Front-line leadership skills
Billing issue resolution
The core purpose of the role is to create loyal, lifelong fans and exercise practitioners by delivering best-in-class service

Job Summary

  • The core purpose of the role is to create loyal, lifelong fans and exercise practitioners by delivering best-in-class service.
  • This position requires partnering with department managers to train, motivate, and develop front desk staff while ensuring facility standards are met.
  • Employees receive benefits including free membership for themselves and a family member, daily pay options, and comprehensive health coverage.

Matching Summary

The core purpose of the role is to create loyal, lifelong fans and exercise practitioners by delivering best-in-class service.

Salary

Base: $19.90 - $21.90 USD; Bonus/Equity: Not specified; Benefits: Free membership, health/dental/vision, 401(k) matching, daily pay

Skills & Requirements

Must-have

  • Proven customer service experience
  • Front-line leadership skills
  • Billing issue resolution
  • Member retention strategies
  • Facility operations oversight

Nice-to-have

  • Fitness industry knowledge
  • Empathy and professionalism
  • Social media reputation management
  • Fast-paced environment adaptability
  • Team motivation capabilities

Key Requirements

  • Must pass background check
  • Obtain CPR certification within 30 days
  • Complete EōS Ethos and Customer Service Training within 30 days
  • Ability to lift more than 40 lbs
  • Proficiency with fitness management software

Work Rights

Not specified

Tailored Resume

Cover Letter