Base: $32,900 to $66,900; bonus/equity: not specif...
Fully remote
1 year customer service experience
Hs diploma or ged required
55 wpm typing speed
The role involves providing positive customer experiences by troubleshooting basic technical problems primarily through verbal communication
Job Summary
The role involves providing positive customer experiences by troubleshooting basic technical problems primarily through verbal communication.
Employees are expected to guide customers through how-to inquiries such as installation, app setup, and product registration for Allegion consumer products.
The company offers a comprehensive benefits package including 160 hours of paid time off annually and a 401K plan with a 6% company match.
Matching Summary
The role involves providing positive customer experiences by troubleshooting basic technical problems primarily through verbal communication.
Salary
Base: $32,900 to $66,900; Bonus/Equity: Not specified; Benefits: Health, dental, vision, 401K match, 160 hours PTO
Skills & Requirements
Must-have
1 year customer service experience
HS Diploma or GED required
55 wpm typing speed
High-volume inquiry handling
Microsoft Office proficiency
Nice-to-have
Bilingual in Spanish or French
Zendesk and Five9 knowledge
Smart device application comfort
Associate degree preferred
Experience with physical products
Key Requirements
Minimum 1 year customer service experience
HS Diploma or GED required
Ability to type 55 wpm corrected speed
Availability Monday to Friday 10:00 AM ET start
Working knowledge of PC-based software applications