customer service supervisor

COM CAREERS INTERNATIONAL PTE. LTD.

Singapore
Not specified
Lead customer service inquiries via phone email social media
Train new staff on customer service techniques
Develop policies for satisfactory customer experience
COM CAREERS INTERNATIONAL PTE. LTD. is seeking a Customer Service Supervisor in Singapore to oversee customer service operations. The role involves responding to customer inquiries, training staff, and collaborating with management to enhance customer satisfaction

Job Summary

  • The role involves assisting in developing and implementing policies to ensure customers have a satisfactory experience.
  • Responsibilities include training new staff, handling high call volumes, and resolving complex customer complaints.
  • The position requires collaborating with the Customer Service Manager to maintain high standards of service delivery.

Matching Summary

Match Score: 75

COM CAREERS INTERNATIONAL PTE. LTD. is seeking a Customer Service Supervisor in Singapore to oversee customer service operations. The role involves responding to customer inquiries, training staff, and collaborating with management to enhance customer satisfaction.

Skills & Requirements

Must-have

  • Lead customer service inquiries via phone email social media
  • Train new staff on customer service techniques
  • Develop policies for satisfactory customer experience
  • Resolve complaints and product malfunctions
  • Collaborate with managers to ensure service delivery

Nice-to-have

  • Strong interpersonal communication skills
  • Ability to work in a fast-paced environment
  • Experience with data interface tools
  • Proactive approach to identifying customer needs

Key Requirements

  • Prior experience in customer service supervision
  • Proficiency in computer technology and data interfaces
  • Strong verbal and written communication abilities

Work Rights

Not specified

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