Lead Data Support Engineer

Caterpillar UK

Kosice, Slovakia
Base: 4,600 + euros / month gross; bonus/equity: p...
Customer issue identification and resolution
Root cause analysis and corrective actions
Monitoring and alerting solutions experience
As a Lead Data Support Engineer, you will identify, investigate, monitor, and resolve customer issues in accordance with standards and processes

Job Summary

  • As a Lead Data Support Engineer, you will identify, investigate, monitor, and resolve customer issues in accordance with standards and processes.
  • You will play a key role in conducting risk assessments, root cause analysis, corrective actions, quality assurance processes, and routine issue resolution.
  • At Cat Digital, you will have access to a wide range of training and development opportunities, as well as very competitive compensation and benefits packages.

Matching Summary

As a Lead Data Support Engineer, you will identify, investigate, monitor, and resolve customer issues in accordance with standards and processes.

Salary

Base: 4600+ euros / month gross; Bonus/Equity: Performance related annual cash incentive; Benefits: Industry leading Pension plan, 5 days of extra vacation, Attractive Life insurance, 1 volunteering day, Multisport Card

Skills & Requirements

Must-have

  • Customer issue identification and resolution
  • Root cause analysis and corrective actions
  • Monitoring and alerting solutions experience
  • AWS infrastructure and services experience
  • Proven experience in DataOps
  • Proven team leading experience

Nice-to-have

  • Customer satisfaction focus
  • Systems thinking and design
  • Agile methodology experience

Key Requirements

  • Proven team leading experience
  • Proven experience in DataOps
  • Experience with AWS infrastructure and services
  • Experience leading projects

Work Rights

Not specified

Tailored Resume

Cover Letter