This role is an integral part of our commercial, customer-facing organization, with the primary focus on supporting customers by installing instruments, training clinic staff on their use and maintenance, and working closely with clinic teams and leadership to continuously expand their diagnostic capabilities
Job Summary
This role is an integral part of our commercial, customer-facing organization, with the primary focus on supporting customers by installing instruments, training clinic staff on their use and maintenance, and working closely with clinic teams and leadership to continuously expand their diagnostic capabilities.
The successful candidate will work within defined parameters to make decisions, apply concepts to issues of moderate complexity, and resolve issues through immediate action or short-term planning.
Identifies opportunities to inspire customer satisfaction and loyalty, promotes IDEXX products and services through education, and drives customer growth through utilization of new and existing modalities.
Matching Summary
This role is an integral part of our commercial, customer-facing organization, with the primary focus on supporting customers by installing instruments, training clinic staff on their use and maintenance, and working closely with clinic teams and leadership to continuously expand their diagnostic capabilities.
Skills & Requirements
Must-have
On-site customer support
Instrument installation and testing
Customer training and education
Troubleshooting and problem diagnosis
Customer relationship management
CRM platform documentation
Nice-to-have
Inspire customer satisfaction and loyalty
Promote IDEXX products and services
Collaborate with sales ecosystem partners
Anticipate issues and enhance customer experience
Proficient with technology and IT networking
Key Requirements
3-5 years experience in veterinary clinics or diagnostics