Senior Manager - Business Process Transactions

DXC Technology Philippines

Taguig, National Capital Region, Philippines
Not specified; supplemental pyy (st + by/shift) me...
Hybrid
Life & annuities domain expert
Call center experience required
Minimum 8 years l&a experience
DXC Technology Philippines is seeking a Senior Manager for Business Process Transactions to oversee and improve operations in the Life & Annuities domain within a call center environment. The ideal candidate will possess extensive experience in business process management, operational efficiency, and team leadership, with a focus on leveraging technology for transformations

Job Summary

  • The role requires a senior manager to lead process improvement initiatives and manage daily operations within the Life & Annuities domain.
  • Candidates must have at least 8 years of specific experience in Life & Annuities and over 15 years in the broader BPS call center space.
  • DXC Technology offers comprehensive benefits including health insurance, expanded parental leave, and a culture focused on innovation and career growth.

Matching Summary

Match Score: 85

DXC Technology Philippines is seeking a Senior Manager for Business Process Transactions to oversee and improve operations in the Life & Annuities domain within a call center environment. The ideal candidate will possess extensive experience in business process management, operational efficiency, and team leadership, with a focus on leveraging technology for transformations.

Salary

Not specified; Supplemental Pay (Standby/Shift) mentioned

Skills & Requirements

Must-have

  • Life & Annuities domain expert
  • Call center experience required
  • Minimum 8 years L&A experience
  • Overall 15+ years BPS call center space
  • Process improvement leadership
  • Team supervision and mentoring

Nice-to-have

  • Experience with automation tools
  • Digital transformation initiatives
  • Continuous learner mindset
  • Cross-functional collaboration skills
  • Strategic planning contribution

Key Requirements

  • Bachelor's degree in relevant field
  • Minimum 8 years L&A experience
  • 15+ years overall BPS experience
  • Proficiency in business process management
  • Six Sigma or PMP certification (plus)

Work Rights

Not specified

Tailored Resume

Cover Letter