Vice President, Airline Baggage Delivery

Metropolis Technologies

Chicago, United States
Base: $160,000.00 usd to $175,000.00 usd annually;...
On-site
Strategic architect for operations
Manage and strengthen client relationships
Develop national strategy for baggage repatriation
As the VP, Logistics, you will be the strategic architect responsible for operational oversight, along with managing and strengthening key client relationships to drive long-term retention

Job Summary

  • As the VP, Logistics, you will be the strategic architect responsible for operational oversight, along with managing and strengthening key client relationships to drive long-term retention.
  • Develop and lead the national strategy for baggage repatriation, focusing on meeting client expectations, and anticipating their needs to best serve our clients.
  • Build, mentor, and lead a high-performing team of front line agents, leaders, and vendors, fostering a culture of empathy, accountability, urgency, and data-driven decision-making.

Matching Summary

As the VP, Logistics, you will be the strategic architect responsible for operational oversight, along with managing and strengthening key client relationships to drive long-term retention.

Salary

Base: $160,000.00 USD to $175,000.00 USD annually; Bonus/Equity: lucrative stock option plan, bonus plans; Benefits: healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance

Skills & Requirements

Must-have

  • Strategic architect for operations
  • Manage and strengthen client relationships
  • Develop national strategy for baggage repatriation
  • Lead Annual Operating Plan process
  • P&L management and financial performance
  • Data-driven decision making
  • Partner with Product and Engineering teams

Nice-to-have

  • Seamless drive-in, drive-out experience
  • Instinctive and magical world
  • Culture of empathy and urgency
  • Collaborate to ensure unified approach

Key Requirements

  • 10+ years in Customer Success, Account Management, or Logistics Operations
  • At least 5 years in a senior leadership role
  • Proven track record of managing large-scale budgets
  • Deep understanding of P&L dynamics
  • Ability to translate complex data sets into actionable strategic insights
  • Exceptional written and verbal communications skills

Work Rights

Not specified

Tailored Resume

Cover Letter