Social Experience Analyst

Salesforce

Multiple Locations
Social media platform monitoring
Real-time customer engagement
Technical support query response
Serve as the frontline representative of the Salesforce brand on social media, delivering timely and empathetic support to customers

Job Summary

  • Serve as the frontline representative of the Salesforce brand on social media, delivering timely and empathetic support to customers.
  • Play a critical role in publishing updates during service disruptions, capturing customer and product feedback, and collaborating cross-functionally for swift issue resolution.
  • Salesforce is the #1 AI CRM, where humans with agents drive customer success together, offering a place where ambition meets action and innovation is a way of life.

Matching Summary

Serve as the frontline representative of the Salesforce brand on social media, delivering timely and empathetic support to customers.

Skills & Requirements

Must-have

  • Social media platform monitoring
  • Real-time customer engagement
  • Technical support query response
  • Issue escalation and triaging
  • Service disruption communication
  • Customer and product feedback capture

Nice-to-have

  • Proactive social media engagement
  • Identify emerging issues
  • Anticipate customer needs
  • Surface insights before escalation
  • B2B SaaS support experience

Key Requirements

  • 1-3 years in social care
  • Customer support experience
  • Digital engagement experience
  • Strong written communication skills
  • Problem-solving skills
  • Customer-first approach
  • Ability to stay calm under pressure
  • Familiarity with social platforms
  • Basic knowledge of Salesforce ecosystem
  • Experience with CRM tools

Work Rights

Not specified

Tailored Resume

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