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FAENA Movement is seeking a Guest Experience Manager in Red Sea, Saudi Arabia, to enhance the guest journey from arrival to departure, reflecting the company's commitment to authentic hospitality. The ideal candidate should possess experience in luxury hotel guest relations and demonstrate strong leadership, communication, and organizational skills.
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Job Summary
The role involves shaping every guest touchpoint from pre-arrival to post-departure into a seamless, emotionally engaging experience.
Candidates must champion Forbes standards and ensure audit readiness across all guest interactions while leading daily briefings.
This position requires inspiring front-line teams to deliver intuitive service and acting as the primary escalation point for guest concerns.
Matching Summary
Match Score: 75
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FAENA Movement is seeking a Guest Experience Manager in Red Sea, Saudi Arabia, to enhance the guest journey from arrival to departure, reflecting the company's commitment to authentic hospitality. The ideal candidate should possess experience in luxury hotel guest relations and demonstrate strong leadership, communication, and organizational skills.
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Skills & Requirements
Must-have
1-2 years luxury hotel experience
Fluent English and Arabic speakers
Forbes or LQA service standards knowledge
Nice-to-have
Opera system proficiency
Emotional engagement skills
Storytelling ability
Proactive problem-solving
Visible leadership presence
Key Requirements
1-2 years Guest Relations or Butler Service experience
Diploma or degree in Hospitality Management preferred