Team Leader (french-speaking) - On-site - Tech Industry Ov01

Concentrix

Malaga, Spain
Base: 22.200€ grosspyear; bonus: up to 6.600€ gros...
On-site
Proficient or bilingual french language skills
Advanced english communication abilities
2-4 years customer service experience
Concentrix is seeking a French-speaking Team Leader for their on-site operations in Malaga, Spain. The role involves supervising a call center team, driving performance, and ensuring high-quality service delivery while benefiting from a competitive salary and comprehensive training

Job Summary

  • This role involves supervising the day-to-day performance and attendance of a team of call center associates while ensuring alignment with company policies.
  • Candidates will provide regular coaching and feedback to drive performance and consistently achieve key performance indicators.
  • The position offers a permanent contract with a base salary of 22,200€ gross per year plus up to 6,600€ in performance bonuses.

Matching Summary

Match Score: 85

Concentrix is seeking a French-speaking Team Leader for their on-site operations in Malaga, Spain. The role involves supervising a call center team, driving performance, and ensuring high-quality service delivery while benefiting from a competitive salary and comprehensive training.

Salary

Base: 22.200€ gross/year; Bonus: up to 6.600€ gross/year performance bonus; Benefits: private medical insurance, full paid training, career development programs

Skills & Requirements

Must-have

  • Proficient or bilingual French language skills
  • Advanced English communication abilities
  • 2-4 years customer service experience
  • Call center leadership exposure
  • Strong coaching and mentoring capabilities

Nice-to-have

  • Proactive and results-driven mindset
  • Ability to work under pressure
  • Flexible and adaptable leadership style
  • Positive team environment fostering
  • Subject matter expertise in customer cases

Key Requirements

  • 2–4 years experience in customer service or call center environments
  • Leadership exposure preferred
  • Proficient or bilingual level of French required
  • Advanced English proficiency required

Work Rights

Not specified

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