Banking Services Line Manager Ii - Retail Servicing

Mcetbhb

Williamsville, New York, United States of America
Base: $74,600.00 - $124,400.00 annual (usd); bonus...
Not specified
Oversee daily activities and strategic planning
Ensure quality standards and compliance
Direct and monitor staff activities
The Banking Services Line Manager II at M&T Bank in Williamsville, New York, is responsible for overseeing retail servicing teams, ensuring compliance with regulations, and improving operational efficiency. The role requires strong leadership skills, a minimum of 7 years of relevant experience, and a commitment to maintaining high customer service standards

Job Summary

  • Manages assigned teams within one or more functional areas of Retail Servicing, overseeing 15+ FTEs.
  • Directs and monitors staff activities to ensure compliance with policies, procedures, and regulations, minimizing risks to the Bank.
  • Evaluates unit processes, procedures, and policies routinely and approves changes to increase operational efficiency.

Matching Summary

Match Score: 80

The Banking Services Line Manager II at M&T Bank in Williamsville, New York, is responsible for overseeing retail servicing teams, ensuring compliance with regulations, and improving operational efficiency. The role requires strong leadership skills, a minimum of 7 years of relevant experience, and a commitment to maintaining high customer service standards.

Salary

Base: $74,600.00 - $124,400.00 Annual (USD); Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Oversee daily activities and strategic planning
  • Ensure quality standards and compliance
  • Direct and monitor staff activities
  • Provide leadership and guidance
  • Compile month-end data
  • Maintain established service levels

Nice-to-have

  • Promote an environment that supports belonging
  • Handle conflict without alienating others
  • Excellent customer service skills
  • Experience using tact and diplomacy

Key Requirements

  • Minimum 7 years higher education and work experience
  • Minimum 2 years work leadership/supervisory experience
  • Prior experience using spreadsheet, word processing, presentation software

Work Rights

Not specified

Tailored Resume

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