The Technical Account Management (TAM) team provides a proactive and personalized support experience for customers that require a higher level of engagement
Job Summary
The Technical Account Management (TAM) team provides a proactive and personalized support experience for customers that require a higher level of engagement.
The Technical Account Manager will develop and maintain close relationships with a strategic group of implementing and production customers.
Candidates will be expected to work EMEA shift hours: 01:30PM - 10:30PM (EMEA Daylight Time) / 02:30PM - 11:30PM IST (EMEA Standard Time) to support our EMEA customers.
Matching Summary
The Technical Account Management (TAM) team provides a proactive and personalized support experience for customers that require a higher level of engagement.
Skills & Requirements
Must-have
Workday product expertise
Customer relationship management
Technical acumen
Project management skills
EMEA shift hours
Nice-to-have
Sun-drenched optimism
Courageous collaborators
Genuine care
Bold ideas
Key Requirements
BS or MS in a Technical Degree or equivalent work experience
7+ years of experience in product support, customer success, account management, or consulting
5+ years of experience implementing or managing Workday, Oracle, SAP, PeopleSoft, Ultimate Software, or Kronos
Experience managing issues through resolution and escalation