The Head of GBS Multifunctional Services will lead the creation and maturation of a cohesive Enterprise Services function that delivers reliable, high quality, and cost-effective services across the enterprise
Job Summary
The Head of GBS Multifunctional Services will lead the creation and maturation of a cohesive Enterprise Services function that delivers reliable, high quality, and cost-effective services across the enterprise.
This role sets strategy, builds the operating model, and drives execution through robust governance, service management, and continuous improvement while collaborating across functions and driving measurable outcomes.
AstraZeneca offers an inclusive culture that champions diversity and collaboration, empowering employees to push boundaries and make a difference in healthcare.
Matching Summary
The Head of GBS Multifunctional Services will lead the creation and maturation of a cohesive Enterprise Services function that delivers reliable, high quality, and cost-effective services across the enterprise.
Skills & Requirements
Must-have
Global Business Services leadership
Service management and governance
Digital enablement and AI transformation
Financial management and P&L ownership
Stakeholder management with senior leaders
Operating model development
Continuous improvement culture
Nice-to-have
Inclusive high-performance culture
Lean/Agile practices
Design thinking for customer experience
Multi-disciplinary collaboration
Change management and training
Talent management and succession planning
Key Requirements
Extensive experience leading multi-disciplinary Global Business Services
Experience transforming services in complex global environments
Experience managing shared services with legal or compliance requirements
Strong stakeholder management skills at senior level
Experience with digital enablement and AI-assisted transformations
Strategic thinking and commercial acumen
Technological literacy with ERP, ITSM, RPA, and AI tools