As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers
Job Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
The Customer Banking Specialist will have in-depth conversations with customers about their banking needs and provide holistic solutions including home loans, business banking, and financial advice.
Applicants may be required to complete an online assessment and/or digital interview within 48 hours of applying.
Matching Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
Skills & Requirements
Must-have
Exceptional Customer Service delivery
In-depth customer banking conversations
Financial product application processing
Financial Health Checks completion
Effective problem solving skills
Excellent communication skills
Nice-to-have
Ability to articulate financial terms clearly
Genuine interest in financial wellbeing
Ability to work in busy retail environment
Championing risk-adverse culture
Support for Indigenous employee network
Key Requirements
Proven experience in Customer Service
Experience in Financial Services, Retail or Hospitality