Arrears Executive - Part Time

Tandem Money Ltd

Chester-le-Street, United Kingdom
Base: £29,000 pro rata (£17,400); bonus/equity: up...
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Customer service
Arrears management
Mortgage and loan products
** Tandem Money Ltd is seeking a part-time Arrears Executive to support customers in financial difficulty and manage arrears effectively. This role involves providing exceptional customer service while adhering to regulatory standards, with a focus on sustainable digital banking. **

Job Summary

  • This is a key role in ensuring that the fair treatment of customers is embedded within the Operations team whilst ensuring that fair customer outcomes are consistently delivered.
  • As an Arrears Executive at Tandem your focus will be on proactively servicing requests from our customers efficiently and professionally.
  • Proactively manage all customer service-related inbound communication (via telephone, correspondence, email, portal) from customers and third parties as part of the servicing and arrears management of a range of mortgage and loan products.

Matching Summary

Match Score: 75

** Tandem Money Ltd is seeking a part-time Arrears Executive to support customers in financial difficulty and manage arrears effectively. This role involves providing exceptional customer service while adhering to regulatory standards, with a focus on sustainable digital banking. **

Salary

Base: £29,000 pro rata (£17,400); Bonus/Equity: up to 20% bonus; Benefits: benefits

Skills & Requirements

Must-have

  • customer service
  • arrears management
  • mortgage and loan products
  • regulatory requirements
  • FCA rules

Nice-to-have

  • sustainable digital banking
  • empower financial choices
  • lower environmental impact
  • diverse experiences and perspectives

Key Requirements

  • Adherence to FCA MCOB and CONC rules

Work Rights

Not specified

Tailored Resume

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