Director Of Production Support Engineering

Salesforce

Base: $197,300 - $313,700 annually; san francisco/...
Hybrid
10+ years production engineering or sre experience
3-5 years formal people management capacity
Kubernetes and terraform architecture review skills
Salesforce is seeking a Director of Production Support Engineering to lead a team focused on the reliability and scalability of their AI-driven solutions. The ideal candidate will have extensive experience in production engineering and people management, with a strong focus on innovation and operational excellence

Job Summary

  • This role serves as the strategic leader for a high-caliber team of Lead and Principal Engineers integrated directly into the product lifecycle.
  • The position requires defining a roadmap to scale commercial Salesforce offerings into a multi-region, multi-substrate powerhouse while ensuring five-nines reliability.
  • Candidates must demonstrate an AI-forward mindset by leveraging tools like GitHub Copilot and Claude Code to optimize team workflows and build production-grade software.

Matching Summary

Match Score: 85

Salesforce is seeking a Director of Production Support Engineering to lead a team focused on the reliability and scalability of their AI-driven solutions. The ideal candidate will have extensive experience in production engineering and people management, with a strong focus on innovation and operational excellence.

Salary

Base: $197,300 - $313,700 annually; San Francisco/NYC: $237,700 - $344,700 annually; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, 401(k), paid parental leave

Skills & Requirements

Must-have

  • 10+ years Production Engineering or SRE experience
  • 3-5 years formal people management capacity
  • Kubernetes and Terraform architecture review skills
  • Multi-region and multi-substrate scaling experience
  • Experience with PostgreSQL distributed databases
  • AI/GPU workload operational nuances knowledge
  • High-stakes incident leadership capability

Nice-to-have

  • Advanced prompt engineering skills
  • Experience with FedRAMP or IL5/IL6 frameworks
  • Familiarity with Salesforce Hyperforce architecture
  • M.S. in Computer Science degree
  • AI-first approach to engineering workflows
  • Experience bridging public cloud and enterprise environments

Key Requirements

  • 10+ years in Production Engineering, SRE, or Infrastructure roles
  • 3-5 years in formal people management capacity
  • Proven track record of managing '1 to 100' scaling phases
  • Deep technical roots in Kubernetes, Terraform, and PostgreSQL
  • Experience supporting Big Iron enterprise customers with custom deployments

Work Rights

Not specified

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