Customer Care Associate

Cotality

Austin, TX, United States
1d onsite
Inbound call management
Use of multiple contact center systems
Adherence to strict schedule
At Cotality, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric

Job Summary

  • At Cotality, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric.
  • Employees receive 4 weeks of instructor-led training including on-the-job training and call shadowing, with a hybrid work schedule post training.
  • Cotality offers generous PTO, paid holidays, fully paid parental leave, multiple medical plan options, 401(k) with company match, and other financial perks.

Matching Summary

At Cotality, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric.

Skills & Requirements

Must-have

  • Inbound call management
  • Use of multiple contact center systems
  • Adherence to strict schedule
  • High volume fast-paced environment
  • Tech proficiency with MS Office and client systems

Nice-to-have

  • Hybrid work model
  • Professional development opportunities
  • Diverse and inclusive work culture
  • Experience with contact center software
  • Collaboration and innovation focus

Key Requirements

  • High school diploma or equivalent
  • 1+ years customer service experience
  • 1+ years tech proficiency with MS Office and client management systems
  • Ability to meet KPIs and attendance guidelines
  • Preferred degree in related field
  • Preferred contact center experience

Work Rights

Not specified

Tailored Resume

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