Customer Service Advisor

Barclays

Birkenhead, United Kingdom
Base: £26,700; bonus/equity: not specified; benefi...
On-site
Personalise customer interactions
Respond to inquiries efficiently
Resolve customer issues
Barclays is seeking a Customer Service Advisor for its Birkenhead and Chester locations to enhance customer experience through personalized service across multiple communication channels. The role emphasizes collaboration with internal teams and adherence to compliance while offering a competitive salary and comprehensive benefits

Job Summary

  • Provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels.
  • Offer face to face guidance and support with every interaction as the friendly face and first point of contact for Retail Banking customers.
  • Join a collaborative team with full training and support, starting with a competitive salary of £26,700 and a comprehensive core benefits package.

Matching Summary

Match Score: 85

Barclays is seeking a Customer Service Advisor for its Birkenhead and Chester locations to enhance customer experience through personalized service across multiple communication channels. The role emphasizes collaboration with internal teams and adherence to compliance while offering a competitive salary and comprehensive benefits.

Salary

Base: £26,700; Bonus/Equity: Not specified; Benefits: Pension plan, private medical insurance, life insurance, and income protection

Skills & Requirements

Must-have

  • Personalise customer interactions
  • Respond to inquiries efficiently
  • Resolve customer issues
  • Handle client requests
  • Collaborate with internal stakeholders
  • Comply with regulatory requirements

Nice-to-have

  • Empathy and dedication
  • Passion for helping people
  • Build relationships with customers

Key Requirements

  • Experience in customer service, retail, or hospitality
  • Ability to work 5 days per week, including some weekends

Work Rights

Not specified

Tailored Resume

Cover Letter