As a Technical Specialist, you will support the Case Management teams by providing up-to-date technical guidance and training specific to the Safety, Rehabilitation and Compensation Act 1988 (SRC Act), as well as assisting the team with their administration of the SRC Act and supporting recovery outcomes for employees
Job Summary
As a Technical Specialist, you will support the Case Management teams by providing up-to-date technical guidance and training specific to the Safety, Rehabilitation and Compensation Act 1988 (SRC Act), as well as assisting the team with their administration of the SRC Act and supporting recovery outcomes for employees.
Using your extensive knowledge of the SRC Act, you will coach and train team members and provide accurate, strategic advice in line with contract requirements and the SRC Act.
EML provides career opportunities and great employee benefits, including: A diverse and collaborative team culture like no other Flexibility to work from home to support work/life balance A corporate wellbeing program with discounted health insurance and gym membership.
Matching Summary
As a Technical Specialist, you will support the Case Management teams by providing up-to-date technical guidance and training specific to the Safety, Rehabilitation and Compensation Act 1988 (SRC Act), as well as assisting the team with their administration of the SRC Act and supporting recovery outcomes for employees.
Skills & Requirements
Must-have
SRC Act technical guidance
Case Management support
reconsiderations, appeals, reviews
dispute resolution, negotiation, mediation
legislative and regulatory environment
Nice-to-have
customer-centric environment
learning culture
proactive management of claims
motivated self-starter
world class customer experience
Key Requirements
Strong experience administering SRC Act claims
Demonstrated ability in technical advice and training