As the Customer Banking Specialist, you will have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice
Job Summary
As the Customer Banking Specialist, you will have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice.
You will support customers with enquiries, maintenance on accounts and process applications for credit products, complete Financial Health Checks and provide options through education & demonstration of our in-branch technology and digital banking options.
You will be joining one of our Multi-Channel Branches, servicing customers face to face and assisting with everyday banking needs and complaints via telephone or other digital channels in a contact centre environment.
Matching Summary
As the Customer Banking Specialist, you will have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice.
Skills & Requirements
Must-have
Exceptional customer service delivery
In-depth customer conversations
Process credit product applications
Demonstrate in-branch technology
Problem solve and provide solutions
Champion risk-adverse culture
Nice-to-have
Building a career with CommBank
Improving financial wellbeing
Holistic customer solutions
Genuine interest in customers
Key Requirements
Proven experience in Financial Services, Retail or Hospitality